Run all of your business communications on Vozmia.

Call Back

Callbackis a call target that will
immediately hang up on a caller,
call them back, and then redirect
the call to another call target.

The callback target may connect
the caller with any resource on
Vozmia (such as an extension, the
voicemail messaging center, or a
queue), or it may be used in
conjunction with DISA

Call Flow Control

Using the IVR you are able to
route calls through the most
optimal path depending on time
of day and availability of agents
or individuals. To set up call flow
Use the IVR, personal IVR, and call group functions

Call Forward

This feature allows calls that
would usually originate at a given
location to be forwarded to
another. Once call forwarding is
activated, all calls are redirected
to the intended destination
immediately. Calls can be
forwarded to another extension,
phone number (such as a cell
phone), an IVR, and more.

Call Monitoring

Call monitoring allows you to
listen and analyze your call
center agent calls in the moment.
By monitoring calls, supervisors
can help improve agent
performance, offer training and
advice as needed and deliver a
high-quality, consistent customer
support experience.

Call Pickup

Depending on the brand and
model of IP phone that you are
Using, you can program a button
to allow you to use call pickup.

Call Parking

Call parking enables a call to be
placed in a call parking lot with
an assigned number. This parked
call can be picked up by any user
with any phone. The caller who is
placed in the call parking lot will
have on-hold music played to
them while they are awaiting a
pick-up.

Call Recording

Call recording is your business's
ability to record a voice
conversation over an audio
source. Active calls or conference
calls can be recorded and then
stored as a digital file to be
transcribed or listened to ata
later stage.

Call Reporting

Call Reporting gives you the
ability to view all phone calls ina
graphical interface. Vozmia allows you to filter by date, extension, user, duration, and more. This is useful for businesses that need to keep tabs on phone calls and certain individuals/extensions who cannot be directly observed or monitored constantly.

Boss/Secretary +Whitelist

A whitelist (allowlist) is a strategy that approves a list of phone numbers while denyng all others formcompleting the call

Black List

It is possible todefine a blacklist number with a pattern and define adestination forit. Also, it is possible to disable/enable a blacklist item through the GUI. If no destination is defined for the blacklisted item a message will be played to the caller.

BLF

Busy Lamp Field (BLF) is a lighted (green or red) indicator on your phone (or expansion module) which can be configured to indicate the status of certain conditions/features of Vozmia.
Examples of BLF status are:

Whether an extension is in use (whether a user is on the phone or not).
Speed dial when the key is pressed.
Whether or not there is a call parked (awaiting retrieval by someone).
Whether or not the do not disturb option, is activated.
Whether or not a call diversion is active.

A good example of the ‘extension in use’ BLF would be if someone calls in and wishes to reach Jim at extension 220. The receptionist would take a look at the BLF panel on their phone and see that Jim is on his phone (the light next to Jim’s name is RED), the receptionist can then ask the caller whether or not they would like to leave a message or try back later. If the caller wants to leave a message, the receptionist simply transfers the call directly to Jim’s voicemail (*95*220).

Remote Call Pickup

Call pickup allows you to answer a call while it is ringing another phone or group of phones (other than the phone you are sitting at).

Caller-ID

Caller ID is a standard Vozmia feature that enables incoming calls to be identified by their Caller ID. An incoming caller’s ID is displayed on the user's phone screen.

Similarly, all Vozmia extensions can be set to display a certain Caller ID when making outgoing calls. This is useful if a particular phone belongs to a particular department or if an individual wishes to display his/her direct number when placing outgoing calls.

Call Waiting

Call waiting lets you take another call when you’re already on the phone. It is like having two lines on one phone. if you uncheck this option, only one incoming call will be allowed to this extension.

Call Transfer

This essential phone feature allows users to transfer calls from their phones. Calls can be transferred to another user, voicemail, an external number, and other destinations.

Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer, and this method connects the person making the transfer with the intended recipient first. This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made.

Call Spy

The Call Spy feature enables certain privileged users to listen in on any phone call. This feature does not allow the user using call spy to interact with any member of the call being spied on. This feature also does not alert the party being spied on that someone else is listening.

This feature can be useful if an executive wishes to listen to an active live call without the calling party knowing.

Call Screening

The Call Screening feature, when enabled, prevents a number from calling into the phone system. This is useful to prevent unwanted calling/solicitation, prevent harassment and/or abuse, stop telemarketing companies that just won’t give up, and more.

Three-Way Calling

Three-way calling, also sometimes called a conference call, is the process of connecting three different people on a single phone call. Each person on the call can hear the other two conversations, and all three parties can talk to each other simultaneously.

Route by Caller ID

Caller ID (Caller Identification) is a telephone service that displays a caller's phone number on the called party's phone device before the call is answered. Caller ID routing allows users to accept or reject calls based on the caller's phone number.

Dictation

Dictation is a useful feature that allows a user to record audio from their phone. The recording can then be sent to any email address to be listened to later.

This can be useful for many scenarios such as:
- Meetings
- Legal Proceedings
- Dictation to be typed out at a later date
- And more

DISA (Direct Inward System Access)

Direct Inward System Access (DISA) is a system feature that allows a user to access the phone system from external sources. This feature allows users (for example, on a mobile device) to connect to the phone system in order to check voicemail, place calls, dial extensions, and more. This feature works by prompting users to first dial an applicable number (this can be your regular business number or a special number specifically for this purpose), then (this is strongly recommended) dial a special feature code which will then prompt the user to enter a special PIN code. After entering the credentials, the user has access to your system almost as if they were at their desk.

An example of this would be if an employee needed to contact a client when they are not currently in the office. The employee could dial the special number, enter the feature code (#XXXXX), enter the PIN (XXXXX), and proceed to place a call. This is beneficial if the employee (or employer) only wanted clients to see the work caller ID number, and not the employee’s personal or work mobile caller ID. Another unique benefit to this feature is that the caller can use the phone system’s long-distance service without worrying about paying ridiculous mobile long-distance per-minute fees. In effect, DISA can work to be a calling card for employees.